Frequently Asked Question

Common FAQ

General Queries

Who is Envocs Studio?

Envocs Studio, also known as ECS, is a premier production and advertising agency specializing in videography and photography services. We’re dedicated to capturing meaningful moments and crafting visual narratives that make a lasting impression.

What services does Envocs Studio offer?

At Envocs Studio, we offer a diverse range of videography and photography services, focusing on corporate events, commercial projects, social media shorts, actual day weddings, and more. We’re passionate about capturing moments, emotions, and stories, creating visuals that truly resonate.

Who is behind Envocs Studio?

Founded by Ethan Chuah, Envocs Studio is the brainchild of a visionary executive and managing director. Collaborating with a team of both internal and external experts, we are a collective of skilled professionals who are passionate about storytelling and visual artistry, blending creativity, expertise, and technology to produce captivating content.

What makes Envocs Studio stand out from other videography and photography services?

Our fervor for storytelling and creativity sets Envocs Studio apart. Our team’s technical prowess, coupled with a profound understanding of emotion, culminates in visuals that not only stand out but also leave an indelible mark.

How do I book your service?

Booking our services at Envocs Studio is a breeze. Simply reach out through our contact page, WhatsApp us at +60 18-668 5084, or send an email to [email protected]. We’ll arrange a consultation to understand your needs and guide you seamlessly through the booking process.

Do you offer customizable packages or services?

Yes, indeed! At Envocs Studio, we recognize the uniqueness of each project. We offer services that are specifically tailored to meet your individual needs, and our customizable packages are designed to deliver the best value and results for your investment.

What is the process for creating videos and photographs?

Our creative journey begins with a deep dive into your vision and objectives. We meticulously plan, shoot, and capture authentic moments. Our post-production maestros then work their magic, enhancing and editing to bring your story to life, ensuring the end result is in perfect harmony with your original vision. For more details, do check out our services section on the website.

Can I provide input during the editing process?

Your insights are incredibly important to us. Throughout the editing phase, we actively seek your input, sharing preliminary versions and gathering your feedback to ensure the final output mirrors your vision and preferences.

How long does it take to receive the final product?

Delivery times can vary based on the project’s complexity. We’re committed to providing you with top-notch videos and photographs in a timely manner. During our initial consultation, we’ll offer an estimated timeline for the completion of your project.

Can I see samples of your work?

Certainly! We invite you to visit the portfolio section on our website, where you can browse through our previous projects and witness the breadth of our expertise across various genres.

Location & Events

Do you operate only in a specific location?

Envocs Studio is headquartered in Petaling Jaya Icon City, but our services extend across the Kuala Lumpur, Selangor, Ipoh, and Penang regions. We are also thrilled to offer our services for destination events, ensuring that we capture your story wherever it may take place. Please note that outstation assignments may incur additional charges, which will include accommodation, roundtrip distance calculated at an average of 9.38km/L, and toll fees.

Can you suggest locations for our shoot/event?

Absolutely! Our team at Envocs Studio is well-acquainted with a variety of venues and picturesque locations. Depending on the atmosphere and theme you desire, we can recommend the perfect setting to bring your vision to life.

What if the event location is in a low light condition?

No need to worry—our team is proficient in managing various lighting scenarios. We utilize state-of-the-art equipment to guarantee exceptional quality outcomes, even in the most challenging low light conditions.

Billing Terms & Charging Fees

How does the payment process work?

To initiate your project with Envocs Studio, a 50% initial deposit is required. This deposit is non-refundable but can be transferred to another individual or service. Should the cost of the new service be lower than the deposit, the difference is not refundable. The deposit will be credited against your final bill. The balance of 50% is due upon project completion or by the invoice due date. Please note, late payments will incur a monthly penalty of 2% (24% APR) on the remaining balance.

What happens if I need to cancel or make changes?

We understand that plans can change. If you need to cancel or make alterations to your project, we ask that you inform us as soon as possible. Significant modifications may necessitate treating the project as a new engagement.

Is there an additional cost for outstation events?

Yes, events located more than 20km from Icon City (Jalan SS8/39) will incur additional charges to cover travel, accommodation, and logistics, ensuring our team can deliver the same high-quality service regardless of location.

How is the outstation fee calculated?

The outstation fee includes costs for accommodation, travel (calculated at an average fuel efficiency of 9.38km/L), toll fees, and any other incidental expenses. We pride ourselves on providing clear, upfront quotes so there are no surprises regarding additional costs.

Can you provide an estimate for the outstation charges?

Certainly! Once we have details about your event’s location, we can offer an estimated cost for the outstation charges, allowing you to budget effectively for your package.

How does the revision process work?

Your complete satisfaction is our goal. We include three to five rounds of revisions, which should be requested within two weeks after the project’s completion. Any additional revisions or substantial changes may require separate arrangements.

What payment methods do you accept?

For your convenience, we accept payments via bank transfer. Full payment details will be provided as part of the booking process.

Provision of RAW Footage and Photo

Do you provide RAW footage or RAW photo files?

At Envocs Studio, we do not provide RAW footage or RAW photo files as a standard practice. This policy is in place to protect the creative integrity and copyright of our work. All final deliverables are provided in edited formats that meet our quality standards.

Why don’t you provide RAW footage or RAW photo files?

Providing RAW files can compromise the creative integrity of our work and may not accurately represent our professional standards. By managing and executing all edits internally, we ensure that the final product aligns with our vision and quality expectations.

Can I request RAW footage or RAW photo files if I’m willing to pay extra?

If you insist on receiving RAW footage or RAW photo files and are willing to pay an additional fee, we may consider such requests on a case-by-case basis. This would involve a separate agreement outlining the costs, transfer of rights, and any restrictions on the use of the RAW files. However, we reserve the right to refuse such requests if they compromise the quality and integrity of our work.

How are requests for changes or edits to the footage or photos handled?

If you request changes or edits to the footage or photos, we will manage and execute these edits internally. All requests for modifications will be communicated and handled in accordance with our standard procedures to ensure quality and consistency.

What if I have specific needs for my project?

We encourage open communication throughout the project to ensure your needs are met. Please discuss any specific requirements with us in advance, and we will do our best to accommodate them within our standard practices and policies.

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Contact Number

+60 18 668 5084

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